The Toowoomba Chamber of Commerce and Industry Inc. IA03583 trading as ‘Toowoomba Chamber of Commerce’ ABN 78 423 372 476 (Chamber/we/us) is committed to working with our clients and business partners (you) to ensure we handle all credit balances, credit transfers and refunds in a timely, appropriate and consistent manner.

This policy aims to explain the difference between a ‘credit’ and a ‘refund’ in relation to your account, and to set out the circumstances under which, and the process by which, you will be entitled to a credit or a refund.


A credit is an amount added to your account with Chamber. It is not refunded or returned to you, it stays on your account with Chamber until it is used to balance any charges on future invoices.

It is Chamber’s preference to provide you with a credit rather than a refund, and we will, in the first instance, provide you with a credit on your account if:

  • you or any of your staff members who had purchased tickets to the event are unable to attend a Chamber event and the following circumstances are applicable:
  • you have given us a minimum of twenty-four (24) hours’ notice that you will be unable to attend the relevant event; or
  • if you have not given us at least twenty-four (24) hours’ notice, a credit will only be given in circumstances where such cancellation or withdrawal is due to events which are outside of your control. In which case, Chamber may request that you provide us with evidence to support their request or withdrawal, and we may decline this request in our reasonable discretion; or
  • we cancel or postpone a Chamber event.

When a credit is issued to you, we will credit the full cost of any ticket that you or your staff members had purchased for that event, and you may use that credit towards the cost of tickets for any future Chamber event.

For clarity, if the cost of a future Chamber event exceeds the total amount we hold on your credit account, you will be required to pay the difference to us in accordance with our usual payment terms.


A refund is an amount of credit on your Chamber account that is returned to your nominated bank account or credit card. A refund will be processed to you within seven (7) days from the date it is agreed that a refund is appropriate. You are responsible for providing us with correct and accurate details of your bank account or credit card and you agree to release us from any claim, loss or damage incurred should you provide incorrect or inaccurate details in relation to a refund.

Chamber will provide refunds of purchased tickets upon an application to do so, and provided that we reasonably consider that the applicable circumstances warrant a refund, rather than a credit on your account.


Nothing in this Agreement is intended to exclude, restrict or modify rights which you may have under the Competition and Consumer Act 2010 (Cth) or any other legislation which may not be excluded, restricted or modified by agreement.


Should you have any queries, complaints or comments about this Refund and Credit Policy, please contact our Refunds and Credit Officer in writing by post or email at:

POST:              Attention: The Refund and Credit Officer

Toowoomba Chamber of Commerce

353 Ruthven Street